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They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. Sussex House is registered to provide care and accommodation for 24 people who have mental health needs. It is close to the centre of Cleethorpes and local amenities are nearby. We put the ‘care into care’ by using our expertise to achieve and maintain the highest standards of care for your loved one.
The bright, comfortable bedrooms and living areas are all easily accessible by wheelchair. Hailsham House’s care suites are private and comfortable spaces, complete with a lounge area, dining area and kitchenette, where residents can enjoy quality time with their loved ones. There was a range of meaningful occupations and activities for people to participate in and planned visits to local facilities provided. Since the last inspection we recognised that the provider had failed to notify us of other incidents.
Specialisms / services
The residency cares for younger and elderly adults with dementia. The care home also accepts individuals with mental health conditions and physical disabilities. Sussex House care home is centrally located near to local attractions, restaurants and shops in the seaside town of Cleethorpes in North East Lincolnshire. The service is registered with the Care Quality Commission to provide residential care and accommodation for up to 24 people.
A family member told us they were kept informed about their relative's needs. People who used the service told us they were involved with their reviews and they attended meetings about their care. People’s mental and physical health and nutritional needs were met and they accessed professional advice and treatment from community services when required. Positive interactions were observed between staff and the people they cared for.
What people are saying about Sussex House Care Home
People’s care plans were kept up to date and reflected their individual needs and circumstances. Staff recorded people’s care electronically, so this could be monitored in a timely manner. People were supported in line with their preferences and supported to engage in social and leisure activities. People told us they were able to raise complaints, and these would be addressed.
They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. – the service is performing badly and we've taken enforcement action against the provider of the service. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
Ladysmith Care Home
The service was in the process of having a new passenger lift installed at the time of our inspection. People who used the service had an assessment of their needs, risk assessments and a care plan. There was an inconsistency in the care files with some people having informative care plans for specific areas, whilst others contained less detailed information. The registered manager was in the process of transferring care plans to a new format which contained more detailed information. Similarly, we found that although risk assessments were completed, they did not always identify the level of support people required.
Daily life is thoughtfully designed to support mind, body and soul. The provider had a complaints policy and procedure and staff knew how to manage complaints. All of the people and relatives we spoke with described an open culture and accessible management. They knew people’s needs very well and supported them to maintain independence, privacy and dignity.
Safe
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We also have two communal lounge areas these each include a dinning area, an activity and creative room.
This had resulted in planned discussions about treatment options. Staff contacted dieticians and speech and language therapists when they had concerns. At the last inspection, we made recommendations to improve the quality assurance processes, care planning and risk assessments. We found improvements had been made to care plans, risk assessments and most aspects of the quality assurance process.
At the time of our inspection 16 people were living permanently at the service and two people were being supported on short term respite. The service provides support for adults who have mental health conditions. There are also two communal lounge areas, a dining room, an activities room, a kitchen, bathroom and toilet facilities, independent skills kitchen area and outdoor courtyard space.
People received the care and support, however, staff did not always have time or were not always able to respond to people’s presenting or changing needs. Choosing care has been ranked one of life’s most stressful events. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward.
The registered provider must not provide nursing care under accommodation for persons who require personal or nursing care at Sussex House Care Home. This residential care home supports adults over 35 and older adults over 65 with mental health issues and is independently owned and operated. Our extensively trained teams provide personalised care, that is tailored to each individual and ensures we deliver all the nursing, specialist care and support services that your loved one requires. We found that people were consulted about their care and appropriate arrangements were in place to ensure decisions made were in people's best interest if they found this difficult.
Sussex House accommodates people in one building over three floors. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees. The service provides support for adults who have mental health conditions and accommodates up to 24 adults. At the time of our inspection there were 21 people whose needs were predominately mental health, using the service.
Staff received training in safeguarding and understood their role and responsibilities to protect people from abuse. People and staff spoke positively about the management of the service. Staff continued to receive guidance and support from management when required.
If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Information about the home and its services can be found in the statement of purpose and service user guide. Both these documents are also available from the Registered Manager . At other times we offer an answer phone service so please leave a message and we'll call you back. This inspection was prompted by a review of the information we held about this service. In claiming this listing, you are confirming that this service belongs to you and you agree to only upload true and accurate information.
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